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Terms & Conditions

DIPELL and its associates provide their products and services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

All products sold on our website www.dipell.com are designed, manufactured, and distributed by Vista Industries Pty Ltd (DIPELL).

Our online shop is based in Australia, for all enquiries please contact customer service by using our contact form.

Shipping

 
All orders are shipped from Melbourne, Australia. You will be contacted within 5 working days should any problem arise regarding your order otherwise all orders will be shipped within 5 working days of payment. You will be notified by email once your order has been shipped.

Australia

Shipping is free within Australia for all orders over $100. For all orders under $100 shipping is charged at a flat rate of $6.50. Our products are shipped by Australia Post, standard delivery within Australia is 1 to 5 working days.

International

Shipping is charged at a flat rate of $12.50 AUD and is free for any purchase over US$100 / £70 / €80 / AU$100.  International orders up to 2KG are shipped via Air Mail.  The shipping method used for all orders over 2KG will be at our discretion.  Standard delivery time is 5 to 15 working days.\

Packaging

Products are shipped inside protective packaging that will ensure safe shipping.

Online Return and Exchange Policy

DIPELL will consider any reasonable reason for exchanging product within 30 days of receiving your order. Please contact customer service to inquire.

DIPELL will gladly refund an order up to the original price or replace faulty items in accordance with the following processes for all online purchases.

1. You must notify DIPELL of the fault within 60 days of receiving the items.
2. Do not return the items unless you are instructed by DIPELL customer service to do so. 
3. You must provide "proof of purchase", being either an invoice, bank statement, or email confirmation from DIPELL.
4. Refunds can only be credited back to the credit card that was used to make the original purchase. Refunds can also be made with Paypal payments. The refund will be processed as soon as the items have been returned, inspected and acceted by DIPELL. 
5. Please note: only items purchased through our online store can be returned through our online store.
6. We will not refund items damaged due to typical wear and tear. Only damage and fault due to manufacturing or transit damage will be considered for refund.  We do not refund or exchange due to “change of mind”.
7. Return post of the item to us is at the expense of the buyer,  this will be refunded should your return request be accepted.

Privacy

Please review our Privacy Policy and Shipping & Returns policy, which also governs your visit to our website. 

Electronic Communications

When you visit DIPELL or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of DIPELL or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of DIPELL, with copyright authorship for this collection by. DIPELL, and protected by Australian and international copyright laws. The software application provider and author for "eCommerce", issued under the GNU GENERAL PUBLIC LICENSE and all original authorship and credit for eCommerce remains the intellectual rights of DIPELL. 

Trademarks

DIPELL’s trademarks and trade dress may not be used in connection with any product or service that is not DIPELL’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DIPELL. All other trademarks not owned by DIPELL or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DIPELL or its subsidiaries.  

License and site access

DIPELL grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DIPELL. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of DIPELL. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout or form) of DIPELL and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing DIPELL’s name or trademarks without the express written consent of DIPELL. Any unauthorized use terminates the permission or license granted by DIPELL. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of DIPELL so long as the link does not portray DIPELL, its associates, or their products or services in a false, misleading, derogatory or otherwise offensive matter. You may not use any DIPELL logo or other proprietary graphic or trademark as part of the link without express written permission.  

Your membership account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. DIPELL and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. 

Reviews, comments, emails and other content

Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. DIPELL reserves the right (but not the obligation) to remove or edit such content. 

If you do submit material, and unless we indicate otherwise, you grant DIPELL and its associates a non-exclusive, royalty-free, perpetual, irrevocable and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant DIPELL and its associates and sublicencees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify DIPELL or its associates for all claims resulting from content you supply. DIPELL has the right but not the obligation to monitor and edit or remove any activity or content. DIPELL takes no responsibility and assumes no liability for any content posted by you or any third party. 

Risk of Loss

All items purchased from DIPELL are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 

Applicable Law

By visiting DIPELL, you agree that the laws of the state of Vctoria, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and DIPELL or its associates. 

Disputes

Any dispute relating in any way to your visit to DIPELL or to products you purchase through DIPELL shall be submitted to confidential arbitration in the state of Victoria, except that, to the extent you have in any manner violated or threatened to violate DIPELL’s intellectual property rights, DIPELL may seek injunctive or other appropriate relief in any state or federal court in the state of Victoria, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Australian Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. 

Site policies,  Modification and severability

Please review our other policies, such as our Shipping & Returns policy and privacy policy, posted on this site. These policies also govern your visit to DIPELL. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. 

Privacy

DIPELL are committed to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy. DIPELL will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

When does DIPELL disclose the information it collects to outside parties? DIPELL does not sell, trade, or rent your personal information to others. DIPELL may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of DIPELL, our users, or others. What information do we collect and how do we use it? When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How DIPELL protects customer information? When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access. Credit Card Details: All credit card payments are processed securely through Paypal’s world leading SSL Encryption software and servers. Payment by credit card or paypal account is the fastest way to receive your order as there is no clearance delay.

All Credit Card transactions are processed through Paypal’s world leading SSL Encryption servers to ensure your personal details are kept safe. DIPELL does not store any credit card information on our servers. For information on PayPal please visit their website at www.paypal.com What about Cookies? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information.

They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the www.dipell.com.au website. Your Consent: By using our website, you consent to the collection and use of this information by DIPELL. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by using the “Contact Us" function of this website. 

Thank you for taking the time to read this document.